How we verified every RUM vendor price
Every number on this site is sourced from the vendor's own pricing page or flagged as quote-only. We do not aggregate from third-party listicles. We do not estimate enterprise rates. We re-verify quarterly.
The verification process
On 2026-09-17 we re-fetched each of the 18 listed vendors' public pricing pages directly and extracted: pricing model (per-session, per-GB, tiered, quote-only, free), the cheapest published paid tier with its name and dollar figure, the per-1,000-session or per-GB unit rate where published, the free-tier allowance, the session replay billing model, and the published retention window. Where a vendor declined to publish a number (Akamai mPulse, Splunk RUM, Fullstory paid tiers) or renders it only inside an interactive calculator (Pingdom RUM), we flagged the vendor as quote-only rather than fabricating a number.
Each verified data point becomes a constant in a single TypeScript source file (src/data/vendors.ts) that every page on this site reads from. The calculator, the master matrix, the per-vendor pages, the FAQ schema, and the meta descriptions all reference the same constants. There is no per-page hardcoded number that could drift from the master source.
Source URLs by vendor
| Vendor | Source URL | Verified | Risk |
|---|---|---|---|
| SpeedCurve SpeedCurve RUM | www.speedcurve.com/pricing/ | 2026-09-17 | Low |
| Datadog Datadog RUM | www.datadoghq.com/pricing/list/ | 2026-09-17 | Low |
| New Relic New Relic Browser | newrelic.com/pricing | 2026-09-17 | Medium |
| Sentry Sentry Performance + Session Replay | sentry.io/pricing/ | 2026-09-17 | Low |
| Akamai Akamai mPulse | www.akamai.com/products/mpulse-real-user-monitoring | 2026-09-17 | High — quote only |
| Cloudflare Cloudflare Web Analytics | www.cloudflare.com/web-analytics/ | 2026-09-17 | Low |
| Catchpoint Catchpoint Internet Performance Monitoring | www.catchpoint.com/pricing | 2026-09-17 | Low |
| Splunk Splunk RUM (Observability Cloud) | www.splunk.com/en_us/products/pricing.html | 2026-09-17 | High — quote only |
| Dynatrace Dynatrace Real User Monitoring | www.dynatrace.com/pricing/ | 2026-09-17 | Low |
| Raygun Raygun Real User Monitoring | raygun.com/platform/pricing | 2026-09-17 | Low |
| SolarWinds Pingdom Real User Monitoring | www.pingdom.com/product/real-user-monitoring/ | 2026-09-17 | High — quote only |
| LogRocket LogRocket | logrocket.com/pricing | 2026-09-17 | Low |
| Fullstory Fullstory Digital Experience Intelligence | www.fullstory.com/pricing/ | 2026-09-17 | High — quote only |
| AWS Amazon CloudWatch RUM | aws.amazon.com/cloudwatch/pricing/ | 2026-09-17 | Low |
| Atatus Atatus Real User Monitoring | www.atatus.com/pricing | 2026-09-17 | High — quote only |
| Sematext Sematext Experience | sematext.com/pricing | 2026-09-16 confirmed with vendor | Low |
| Elastic Elastic Browser RUM | www.elastic.co/pricing/cloud-hosted | 2026-09-17 | Low |
| Grafana Labs Grafana Faro (OSS) | grafana.com/pricing/ | 2026-09-17 | Low |
Refresh cadence
Vendor pricing changes typically follow press-release cadence (quarterly to annual). We re-verify every 90 days. The next scheduled refresh is September 2026. The footer of every page on this site carries a “Last verified” stamp that reflects the most recent verification pass. When a vendor changes pricing materially, we update the SSOT data file, bump the page-level dateModified in the Article schema, and (where the change is significant enough) re-write the per-vendor page's pricing-model explainer.
What we do not include
- Negotiated enterprise rates. Several vendors will discount 25-50% below published list for committed annual spend above ~$50K. We do not estimate these, the matrix shows published rates only.
- Multi-product bundle discounts. Datadog, New Relic, Dynatrace and Sentry all offer cross-product discount when RUM is bundled with APM, logs, etc. We price RUM as a standalone product.
- Quote-only vendor estimates. Where Akamai, Splunk, Pingdom, Fullstory paid tiers, and Catchpoint enterprise don't publish, we don't guess. We flag them as Quote Only and link to the vendor contact page.
- Self-hosted infrastructure cost. Grafana Faro, sentry-self-hosted, and Elastic self-managed have zero per-session SaaS cost but real infrastructure cost for compute, storage, network egress, and engineering operations. We mark them as “Self-hosted” without estimating the infra bill.
- Implementation cost. Adding the SDK to a site, configuring sampling and PII redaction, and tuning alerts costs engineering time. See our RUM implementation cost page for that breakdown.
The quote-only flag explained
Five vendors in our list, Akamai mPulse, Splunk RUM, Pingdom RUM, Fullstory paid tiers, and Catchpoint enterprise, do not publish a per-session, per-GB, or tier rate we can cite. Akamai mPulse offers only a sales-activated trial and a reduced-feature mPulse Lite tier; Splunk RUM is wrapped inside Splunk Observability Cloud pricing models with no RUM-specific line item; Pingdom prices RUM by page-view tier through a self-serve calculator that renders no static rate; Fullstory's Business and Enterprise tiers are quote-only; Catchpoint publishes a $10K/yr Quick Start floor but anything above that requires sales.
We do not publish estimated rates for these vendors. The risk of fabrication is too high. We list them in the matrix with a Quote Only badge, link to their contact page, and, on the per-vendor pages, explain what drives the quote (beacon or session volume, feature set, and whether the product rides an existing contract) rather than inventing a dollar band. See our quote-only vendors deep-dive for the operational consequences.
How to contest a number
If you work at one of the listed vendors and want to correct or add to the data on this site, email oliver@digitalsignet.com with the source link and the correction. Corrections are typically applied within 48 hours. We will not accept sponsorship or affiliate placement in exchange for matrix re-ordering.
What “confirmed with vendor” means
A few vendor pages carry a “Confirmed with vendor” badge. It means someone at that vendor read the page, told us which figures they disputed, and we then went back to the vendor's own published pricing page and re-derived every number ourselves. The badge records that exchange. It is not a sponsorship, an endorsement, or an agreement of any kind, and it buys no placement: the badge appears on pages where the vendor's correction made the page more accurate, including corrections that made the vendor look more expensive. Where a vendor's claim did not match their published page, we publish the page, not the claim.
Sematext Experience carries the badge as of 16 September 2026. Sematext told us the page was wrong to show the product as quote only with retention and annual discount unpublished. All three were published, we had missed them because the pricing page is JavaScript rendered and its per-product tables sit behind tab controls, and the page has been rebuilt from those tables and Sematext's own cost calculator.
Open data
The SSOT data file is src/data/vendors.ts in the public source repository for this site. The calculator implementation is in src/lib/calculate.ts. Both are open for inspection. The site source is hosted on GitHub under the Digital Signet organisation.